Your Privacy Is Our Commitment

ea333 ("we", "us", "platform") is a trusted online entertainment and gaming platform in Bangladesh. Protecting your privacy is our highest priority. This privacy policy describes what information we collect when you use ea333's website and services, how that information is used, with whom it may be shared, and what rights you have.

By using our services, you agree to the terms of this privacy policy. This policy should be read together with our Terms and Conditions. We reserve the right to change this policy at any time, and any changes will be published on this page.

Information We Collect

ea333 may collect the following types of information from its users:

1.1 Registration and Identity Information

• Full name and date of birth (for age verification)
• Email address and password
• Mobile number (for account verification only)
• Home address and national identity card information (for identity verification where applicable)

1.2 Financial Information

• Payment method details — such as bKash, Nagad or Rocket account numbers
• Transaction history (records of deposits and withdrawals)
• Winnings and betting history

1.3 Technical Information

• IP address and device identification information
• Browser type, operating system and device model
• Login times and session details
• Information collected from cookies and similar tracking technologies
• Page views, clicks and usage patterns

1.4 Communication Information

• Records of live chat conversations
• Details of messages and complaints sent via email
• Details of interactions with the support team for issue resolution

Purpose of Using Information

Collected information is used for the following purposes:

• Account Management: For registration, login, identity verification and account security.
• Payment Processing: To complete deposits and withdrawals via bKash, Nagad or Rocket.
• Service Improvement: To further improve your experience and to introduce new games and features.
• Fraud Prevention: To detect and prevent unauthorized access, money laundering and fraudulent activity.
• Legal Compliance: To retain and provide information necessary to comply with applicable laws and regulations.
• Customer Support: To resolve your issues and complaints with 24/7 live chat and email support.
• Promotional Communications: To send bonus offers, promotions and important updates with your consent.
• Responsible Gaming Monitoring: To monitor your gaming habits and provide support where needed.

Data Security Methods

ea333 follows industry best practices to protect your personal information. Our security measures include:

• SSL Encryption: Our website and services use SSL (Secure Socket Layer) technology, which keeps all data transfers between your browser and our servers fully encrypted.
• Password Hashing: Your password is never stored directly; it is secured using strong hashing algorithms.
• Access Controls: Only authorized staff can access your information, and only within the scope of their specific responsibilities.
• Regular Audits: Our security measures are regularly tested and updated.
• Data Backup: Data backups are maintained in a secure and encrypted manner to prevent loss of information.
• Two-Factor Verification: Additional verification is in place if suspicious activity is detected on an account.

While we are committed to ensuring maximum security, no data transmission over the internet is completely secure. You are therefore advised to keep your account password confidential and to use a strong password.

Information Sharing and Disclosure

ea333 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Minimum necessary information may be shared with providers of payment processing (such as bKash, Nagad, Rocket), IT infrastructure, fraud detection and customer service software. These third parties are bound by strict confidentiality agreements.

4.2 Legal Requirements

Information may be disclosed to comply with a court order, a lawful request from a government authority, or applicable law.

4.3 Fraud Prevention

If fraudulent activity, money laundering or unauthorized access is detected, information may be provided to the relevant authorities.

4.4 Business Transfers

In the event of a company merger, acquisition or asset sale, user information may be transferred; however, the new party will be bound to comply with this privacy policy.

Cookie Policy

The ea333 website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the functionality of our site.

• Essential Cookies: For maintaining login sessions and the basic functionality of the site.
• Performance Cookies: To collect statistics on site usage, which helps us improve our services.
• Functionality Cookies: To remember your preferences, such as language settings and login information.
• Security Cookies: To detect and prevent fraud.

You can control or delete cookies from your browser settings. However, disabling cookies may cause some features of the site to not work properly.

Data Retention Period

We retain your information only for as long as it is necessary:

• Information for active accounts is retained for as long as the account remains active.
• Records of financial transactions are kept for a defined period after account closure as required by law.
• In cases of fraud or legal disputes, relevant information may be retained until the matter is resolved.
• Technical logs are generally deleted after 90 days.

When the retention period expires, we delete or anonymize the information by secure methods.

Your Rights

As a user of ea333, you have the following rights:

• Right of Access: You may request to know what information we hold about you.
• Right of Rectification: You may request correction of inaccurate or incomplete information about you.
• Right of Erasure: You may request deletion of your information in certain circumstances — however, some information may be required to be retained for legal or security reasons.
• Right to Restrict Processing: You may request that processing of your information be restricted in certain cases.
• Right to Withdraw Marketing Communications: You may stop receiving promotional emails or messages at any time.
• Right to Lodge a Complaint: If you are not satisfied with how we use your information, you may contact us directly.

To exercise these rights, contact our support team via live chat or by email at [email protected].

International Data Transfers

To operate ea333's services, your information may be processed on servers located outside Bangladesh. In such cases, it is ensured that:

• Adequate data protection measures are in place in the destination country or region.
• Legally binding confidentiality agreements are signed with third parties.
• The standards of this privacy policy are maintained at all times.

Privacy of Minors

ea333 provides services only to individuals aged 21 or older. We do not intentionally collect any information from minors. If it comes to our attention that a minor has opened an account, we will immediately close that account and delete the associated information.

If parents believe their minor child is using our platform, please contact us at [email protected].

Policy Changes and Updates

We may change or update this privacy policy from time to time. Changes will be published on this page and the "Last Updated" date at the top of the page will be revised.

For significant changes, we will notify you by email or through a notice on the platform. If you continue to use our services after such changes, that will be considered acceptance of the new policy.

We always recommend that you review this page regularly so that you stay updated on our data protection practices.

Contact Us

If you have any questions, concerns or requests about this privacy policy, please contact us through the following:

• Live Chat: Bengali live chat support available 24/7 on our website
• Email: [email protected]

Our privacy team generally reviews your request and takes appropriate action as soon as possible.